Return Policy

Items can only be returned for store credit.

For full priced items we offer store credit within 5 days of receiving your package. To be eligible for a return, we ask that all returned items be unworn and in the same condition in which they were received.

We want you to be happy with your purchase. For sneakers, sandals or boots; please try them on a rug or indoors.  Please do not try them on outside. Items that show signs of wear will not be eligible for return.

To request a return, please email denapavonecollection@gmail.com with your order number and reason for return and we will get back to you as quickly as we can. Thank you!

Please use a trackable and insured shipping method as we are not responsible for return merchandise not received. Customers are responsible for return shipping cost.

You will receive an email once we receive your return and have processed your refund.

Please ship them to:

Dena Pavone Collection

7 Cobblers Way

Hopkinton, MA 01748

Please feel free to email or call us (617-823-3525) if you have any questions.

Grazie!   Dena + Wendy + Sue   a.k.a. The Shoe Psychologists

You are always welcome to make an appointment to visit to our showroom in Hopkinton, MA to view and try on our sandals .